The security of your personal information is our top priority. We have many sophisticated fraud prevention systems in place and we will continue to monitor your account for suspicious activity. We recommend you also closely monitor your accounts and credit reports in the following:
- Obtain your free credit report by visiting www.annualcreditreport.com. You can obtain your credit report from each of the three bureaus on a yearly basis. Review the report to ensure that all the information is correct and up to date. Look for any discrepancies and report any immediately to the credit bureau. Then get in the habit of checking them yearly.
- Request a security freeze from each of the three credit bureaus (there may be a fee for this service). A security freeze will help prevent credit, loans and other services from being opened in your name without your permission.
- Consider purchasing an ID protection and monitoring service. Carefully review any program(s) you are considering.
- Keep a close eye on your bank statements for anything that looks suspicious - you should be doing this anyway, but now is good time to give a closer inspection. You can check your accounts through online banking or on your web-enabled phone with the Noble Credit Union mobile app for Apple and Android systems.
- Access the MyCU Connect Automated System by calling (559) 252-5000 to receive a review of transactions on your account(s).
- Download and use the Card Valet app found free in your app store, and load your Noble credit and/or debit card(s) and setup instant alerts each time your card is used. If an alert comes through for a transaction you did not make, simply open the app, turn off the card and call the Credit Union.
If you suspect you are a victim of fraud or identity theft, please call Noble Credit Union at (559) 252-5000 or (800) 613-2328.
12 Ways to Practice Safe ATM Transactions
ATM fraud is on the rise. Here are 12 ways to protect yourself and your account from theft!
- Look for recent device modifications – bulky keypads, electrical tape, fresh glue, unworn plastic, etc. These can be signs of a PIN capture device being used.
- Check for cameras – tiny pinholes provide clear views of the keypad and are a prime target for recording PINs. Security cameras designed for safety are obvious and usually mounted further away.
- Cover the PIN pad with your other hand to keep your transaction safe from prying eyes.
- Look for people sitting nearby who are using laptops, PDA’s, or cellphones. If they’re sitting there for more than a few minutes, they may be eavesdropping using the device.
- Do not share your PIN with anyone you don’t want using your card (and that should be a very small circle). If you write down your PIN, keep it in a secure location away from the card. Don’t carry it in your wallet or record it in your phone!
- Only use ATMs in well-lit, public spaces. Prefer those that offer drive-up service and don’t have buildings or heavy foot traffic nearby.
- If you have trouble with an ATM, go to the nearest bank branch or use another ATM. DO NOT let strangers “help” you with the transaction.
- Avoid ATMs in tourist hotspots like shopping malls – these high traffic areas make it easier for thieves to work.
- Monitor your checking account statement regularly for suspicious or unknown charges.
- Report any unusual account activity to your credit union right away.
- Remember that POS terminals, gas station consoles and other payment locations are just as vulnerable as standalone ATMs.
- Whenever possible, process your debit card transaction as a “credit” transaction so you will be prompted to sign for it rather than enter a PIN that can be seen by the next person in line.
Below are examples of devices that can be placed on ATMs. Pay close attention to the card reader where you are inserting your card. If necessary, jiggle the card reader. If you feel any wiggling, do not use the machine and contact the phone number on the machine immediately.