It will take place Thursday, July 31 and through Sunday, August 3. During this time:

Online and mobile banking will be unavailable beginning July 31 at 3 p.m.

Branches and the Contact Center will be closed Friday through Sunday (Aug 1-3) and will reopen Monday, August 4 at 9 a.m.

Yes, the safety and security of your information and accounts remains our top priority. In addition, the NCUA share insurance will remain intact before, during, and after the upgrade.

Yes. All electronic transactions and scheduled transfers – whether incoming or outgoing – scheduled during the system upgrade (starting at 3 p.m. on July 31) will not process or post until Monday, August 4. We encourage you to schedule any transfers (this includes bill payments) to occur before or after the system upgrade.

No.

Your membership number will stay the same. However, your new account numbers will start with the individual account number (savings, auto loans, etc.), followed by a series of zeros, then your existing membership number.

For example:
Savings: 1 + zeros + 1234 -> 1000001234
Auto loan: 142 + zeros + 1234 -> 1420001234

If you have one membership number, the number will not change. If you have more than one you are the Primary member on, all of the accounts in each of the memberships will be consolidated; the lowest membership number will prevail.

For example, if you have membership number 1234 and 56778, member number 5678 will be consolidated into 1234, the prevailing membership number.

All of the memberships will be consolidated under a single membership.

Your online banking experience will remain familiar, and your accounts will be clearly organized, so you can manage your finances in one convenient place. This streamlined view is part of our effort to improve your digital banking experience.

No. However, if you have multiple memberships that you are the Primary member, you will need to use the login credentials for the prevailing membership (as noted above).

As the joint on a membership, we encourage you to create your own username and password to ensure the Primary member’s information remains private and secure. You will be receiving a new member number that you will use to create your own username and password.

It depends on which membership the transfers are coming from and going to, as well as how they are being made. With some members holding multiple memberships, many of which are being consolidated, there is no one-size-fits-all.

No. In addition, all allocations set up from your paycheck will process as normal.

No.

Yes.

Yes.

No.

If you’ve linked your Noble checking account to your transfer programs using the prevailing membership number, no update is needed. These links should continue to work, but it is a good idea to test with a small transfer to make sure everything is functioning correctly.

Yes. This can be done in online banking, click on My Settings, then Rename & Hide Accounts; in mobile banking go to Settings, then click on Account Preferences.

No.

No. We are upgrading the system that powers your banking experience. This technology manages your accounts, processes payments, and supports everything we do to serve you each day.