System Upgrade
We’re always looking for ways to serve you better – today and for years to come.
As part of our Noble Forward initiative, we’ll be upgrading the technology that powers your accounts in early August to make your banking experience even more secure and efficient.
To help you feel fully prepared, we’ll proactively share all the details clearly and thoroughly by email and mail. You can also find the latest updates on this page at any time.
Watch the message from our President & CEO, Gino Cayanan, to learn more.
Have Questions About the Upcoming System Upgrade?
Join us for an Open House at your favorite branch on July 22 from 5 p.m. to 7 p.m. Our team is ready to walk you through what to expect and answer any questions you may have.
System Upgrade Guide
A printable overview of what’s changing, what’s not, and how to prepare. Great for reviewing at your convenience or sharing with household members. You’ll also be receiving a printed copy by mail.
What Do I Need to Do To Prepare For the Upgrade?
Most members won’t need to take any action – your accounts and cards will carry over automatically. But to make the transition smooth, here’s how you can prepare:
- Make sure your contact information is up to date. This can be done in online banking or by calling us.
- Download any statements you may need before August 1, so you have all of your membership numbers handy.
- Reschedule any automatic bill payments or transfers to occur before Thursday, July 31 at 3 p.m. or after Sunday, August 3 – these services will pause during the system upgrade.
- Plan ahead for downtime (August 1-3): online and mobile banking access, balance visibility, and transaction posting will be temporarily unavailable.
What Will Change?
When services return to normal after the system upgrade, you will see some changes including your member ownership, account numbers, and viewing joint accounts.
Account numbers
If you have multiple memberships, your account will be consolidated into the lowest membership number, as seen in the example below. For any accounts that were not originally under that lowest membership number, you’ll need to re-establish bill payments and transfer settings. We recommend logging into online banking after the upgrade to verify your account numbers and ensure your bill payments and recurring transfers are set up correctly to avoid disruption.
Viewing Joint Accounts
Accounts will be structured differently in online banking to give you a more complete view of your financial picture. You will see all accounts associate with your Social Security/Tax ID number. This means you’ll see all accounts for which you are the primary accountholder, joint accountholder, trustee, Power of Attorney, and more.
PLEASE NOTE:
- If you are not a joint accountholder on an account that you see today, you will not be able to view or access the account after the system upgrade.
- Joint members will receive a new member number that they can use to register for online/mobile banking. You will receive your new member number via mail or email.
If you would like to change the joint accountholder on your accounts(s), visit a branch prior to the system upgrade. Signatures from all owners are required to make ownership changes. You will also be able to make those changes after the system upgrade.
Statements
- Statements will be generated based on the Primary account holder’s Tax ID number.
- For joint memberships, you’ll receive separate statements for unique Primary/Joint account relationship to ensure clarity and accuracy.
What’s Staying the Same?
Many things you use on a daily basis will be unchanged following the upgrade period. You’ll be happy to know these items will remain the same:
- Noble Credit Union’s routing number — 321172510
- PINs for debit cards and credit cards
- Debit and credit cards will not be reissued; card number will remain the same
- Online banking username and password will remain for those who are the primary member on an account
- Direct deposits, government-issued benefits, automatic payments (ACH)
- Scheduled payments, external transfers or payments from other financial institutions to Noble Credit Union loans or credit cards
- Checks: you can keep using your current checks as normal, even though your membership number may change, your account numbers will stay the same
Helpful Tools to Guide You Through the Transition
We’re making it easy to stay informed and feel confident about the upcoming changes. In the coming weeks, this page will be updated with helpful tools to walk you through every step of the system upgrade.
Frequently Asked Questions
Clear answers to common questions — so you know what to expect, what (if anything) you need to do, and how your accounts are affected.
System Upgrade Checklist
A simple step-by-step list to help you prepare—from scheduling bill payments to updating your contact info.
Transaction Tracker
A printable sheet to help track your expenses during the system upgrade period.
Frequently Asked Questions
We’re upgrading to provide you with a more reliable and streamlined banking experience. This new system lays the foundation for future enhancements – giving you better tools, faster service, and more control over your finances.
While several changes will occur, some may or may not impact you. Stay informed by:
- Bookmarking this page and checking back often.
- Ensuring we have your current email address by visiting Settings in online banking or the mobile app.
Yes! Your ATM, debit, and credit cards will continue to work throughout the upgrade. You’ll still be able to withdraw cash from the ATMs or get cashback at participating retailers.
Important note: Even though transactions will process normally, they won’t appear in your balance until after the upgrade. You also won’t be able to see balances in online or mobile banking from 3:00 p.m. PDT, Thursday, July 31 to 9:00 a.m. PDT, Monday, August 4.
We’re happy to help. To better serve you, you can make an appointment at NobleCU.com to speak with a branch representative, or you can stop by our Open House from 5:00 p.m. to 7:00 p.m. on July 22 – we’ll answer any questions one-on-one.
If you currently share a login with someone, we highly recommend they register for their own digital bank account and that you update the password on your account.
Stay Informed
Ensure your email address is up to date by visiting Settings in online banking or the mobile app.