Noble Credit Union

Routing #: 321172510

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Security

Noble takes your account security very seriously. Not only can you contact us when you suspect account fraud, but Noble is also constantly monitoring account activity for suspected fraud, for your security, and will update you if/when any issues arise. 

This holiday season, we encourage members to be extra vigilant as they shop. Here are 10 different tricks scammers try to get you to part with your hard-earned money:

10 Holiday Scams to Look Out For

Scammers build websites that mimic real retailers by copying logos, product images, and branding to look legitimate. They may advertise steep holiday discounts or “limited-time” Black Friday deals to lure shoppers who don’t check carefully. Once you enter payment info or personal data, you may never get anything back, or you may receive counterfeit goods.  

Fraudulent messages posing as retailers, couriers, or even official entities (banks, tax agencies, etc.) attempt to get you to click a link, download a file, or provide sensitive information. These messages may claim you need to “confirm” an order, update your payment info, or claim you’ve won a holiday deal.  

Because many people expect holiday packages, scammers take advantage by sending fake delivery alerts or tracking updates via text or email. The alert might instruct you to click a link to confirm delivery or pay a small fee. That link can lead to a phishing site or trigger malware.  

Sometimes even ads on social media or websites (especially ones promising big discounts or coupons) are traps. These malicious ads known as “malvertising”  can redirect you to phishing sites or install malware on your device simply for clicking.  

Scammers embed malicious QR codes in holiday flyers, posters, or online ads. Scanning the code (for a coupon, discount, or “special deal”) can send you to phishing sites or trigger downloads of malware. Sometimes fake apps advertised during the season mimic real retailers or services to trick you.  

In recent years, many people begin holiday shopping on social-media “marketplaces,” buy/sell/trade groups, or through ads on platforms. Scammers exploit that by posting fake listings for highly desired items at low prices. Because social media blurs the line between trusted contacts and unknown sellers, these scams are highly effective.  

Advances in AI have made scams more convincing: scammers can craft emails, websites, or ads with polished grammar, realistic branding, and even synthetic voices or images. This makes it harder to spot phishing, impersonation calls, or fake ads. Some scams even use deepfake-style “testimonials” or images to lend credibility.  

Holiday generosity is exploited by scammers who create fake charity appeals, bogus “holiday bonus” giveaways, or free-gift promotions to collect your personal or financial information. These appeals may look convincing especially when tied to emotional stories but they’re just a trick to get access to your data or money.  

When an online ad or listing offers a premium item at a deeply discounted price (especially during holiday sales), it can be a lure for scam sites.  

Scammers now often combine multiple methods: for example, a social-media ad leading to a fake store, paired with phishing emails, smishing texts, or fake customer-service chatbots boosting the odds that someone will slip up. This layered, coordinated approach makes scams harder to spot and avoid. 

If you suspect a fraudulent transaction has occurred, take the following steps:

Debit, Credit, ATM Transactions

  • Sign in to online/mobile banking and in Card Control, turn off the card to stop further transactions. 
  • Gather the following info: date of transaction, amount of transaction, how transaction was made (debit, credit, ATM), and the merchant’s name. 
  • Call 559-252-5000, option 4, then press 1 (available 24/7). 
  • The agent will investigate the fraudulent activity and provide a written notification and timeline for the resolution.

Zelle, Automatic Deposits/Withdrawal

  • Change your online banking credentials immediately..
  • Call 559-252-5000, option 4 to file a dispute on the unauthorized charge. Dispute agents are available 24/7.

In the event that Noble Credit Union detects fraud on one of your accounts, the following steps will be taken:

  • A text notification will be sent to the cardholder if texts have been enabled for the phone number on file. *Be sure your phone number is up to date with us in order to quickly stop any account fraud!
  • If the cardholder does not have a text-enabled phone number on file OR does not reply to the text, they will receive a phone call to EACH phone number on file until a call is answered.
  • If none of the dialed calls are answered, a letter is generated and mailed to the home address on file for the account.
  • If the cardholder has not responded within 3 days of the phone calls, an email will be sent with instructions to call Noble Credit Union.
  • IMPORTANT: If we can’t reach you the card MAY be restricted when the suspicious transaction is detected. To prevent this make sure all of your personal information is updated on your account.

The call/text/email might be fraudulent if:

  • You don’t recognize the number or sender.
  • You are asked to provide account information, passwords, card information, PIN numbers, etc.
  • You have not initiated the communication. 

What to do if you suspect you’ve received a fraudulent call/text/email:

  • If you suspect the person you are speaking with is not truly from Noble Credit Union, hang up.  Call Noble Credit Union’s direct line: 559-252-5000 immediately. 
  • If you received an email soliciting a donation, do not respond and delete the email. If you want to make a donation to a charity, it is best to visit their website or call them directly.
  • If you did provide your debit or credit card number, turn off your card.  Log into your online or mobile banking account, select the Card Control feature, select a card(s), and turn off the card. This will stop all transactions attempted on the card.  You can use the same Card Control feature to turn on the card when you are ready to use it.
  • Call us immediately at (559) 252-5000 if you believe that any personal information has been provided, to verify transactions, or if you are ever suspicious of a call or text. 
  • Monitor your accounts for any fraudulent activity. 

Noble Credit Union and its representatives will never:

  • Include links of any kind in text messages regarding your fraud claim. You will be instructed to respond “yes” or “no” to the notification text message.
  • Send text messages from a 10-digit number – messages will always come from a 5-digit number.
  • Ask for identifying information beyond your zip code UNLESS you confirm that a transaction is fraudulent. If the transaction is fraudulent, you will be transferred to another agent, who will confirm your identity before going through your transactions with you.
  • Ask you for your PIN or the 3-digit security code on the back of your card. If you are asked for this information, hang up and immediately call Noble Credit Union.

Common types of fraud:

Spoofing

Spoofing occurs when impersonators reach out to consumers claiming to be calling/texting from a reputable company, such as Noble Credit Union. They call stating a variety of issues with your account or about a “recent transaction,” but inevitably begin requesting you “confirm” your information, by divulging personal information such as your account number, password, or debit/credit card information.

Phishing

Phishing occurs when impersonators email consumers claiming to be from a reputable company. In the email, they often request you provide personal information such as passwords, account, or debit/credit card information. The emails can appear to be from a charity and while you think your money is going to a good cause, it is going to a fraudster. Or, the email could impersonate a legitimate business, such as Noble, claiming issues with your account.